Friday,Jul 16,2010
CONVERSION FOR CANADA
Tuesday,Jul 13,2010
CATERING FOR THE OCEAN MAJESTY
Wednesday,Jul 07,2010
SEMINAR FOR SONANGOL
Hotel Operations Management
Hotel Operations Management
V.Ships Leisure specialise in providing hotel management services to a diversified global client base. Our team handles all operational matters from the project start at the new building phase of a cruise ship until the guests return home with fond memories of their once in a lifetime vacation. The services and deliverables de are customised in minute detail to meet the individual requirements of our clients. They encompass:
- Front desk operations and customer services
- Monitoring of finance and all onboard accounting procedures
- Housekeeping services
- Food and beverage Service
- Menu planning
- Training of hotel crew
- Vessel sanitation and hygiene consultancy
- Monitoring of onboard revenues in conjunction with guest services
- Provide dedicated training and hospitality awareness programs
The benefits of these services
- Expertise and advise
- Scale economies and purchasing power
- Reduced office administration
- Transparency
- Cost control
- Quality control
- Crew satisfaction
V.Ships Leisure’s job is to provide the necessary materials, equipment, support services and qualified manpower to achieve consistent high levels of hotel services, whilst meeting the financial expectations of our clients and our shareholders. We seek to establish long term relationships with our partners and are acutely aware that we depend on the success of our clients, employees and suppliers to grow our business.
Quality is Rewarded
V.Ships Leisure pioneered the implementation of ISO standards in the field of on board hotel services and are ISO 9001:2000 certified. As part of this process we conduct surveys to monitor client and end-user satisfaction performance. Our service focuses on continuous quality control and on conducting effective operating routines. We firmly believe that consistent high quality levels are achieved through the implementation of standard operating procedures and continuous on the job training.
Our clients have been awarded some of the highest accolades in the travel and tourism industry. Among others, they have received prestigious awards from specialised press such as Travel and Leisure, Conde Nast and the Daily Telegraph Travel.
Per Bjornsen
Business Development Director
V.Ships Leisure
Tel: +377 92 05 10 50
Email: Per Bjornsen
Hans Heger
Hotel Operations Director
V.Ships Leisure
Tel: +377 92 05 10 50
Email: Hans Heger
